Here are some frequently asked questions from people that are considering purchasing wireless broadband.

Q:  Do I need a phone line to use high speed Internet from Twin Wireless?
A:   A phone line is not necessary. We provide wireless connection through a wireless radio antenna on your site to use our Internet service

Q: Since my Internet connection is wireless, can I take my laptop and use your  connection anywhere?
A:  Your connection is wireless only to your home or business; it is not a mobile connection to the city

Q:  There is no DSL or Cable in my area, am I still able to get broadband Internet service?
A: Since our service is wireless to your house/business there is no need for dsl or cable lines.  Our vast communication towers offer coverage for most areas in the valley, call for details

Q:  Is your wireless connection a wifi service?
A: No, our connection is not a wifi type service, so you must have established a private account before connecting to the internet.

Q:  Where do you have to mount the antenna?
A: For most customers it will have to be mounted outside on the highest point of the roof or building.

Q:  Can more then one computer/laptop be connected to your high-speed Internet service?
A: Yes with a purchase of a wireless broadband router, multiple computers can be used at the same time in your home or business. 

Q: Is there an additional cost for multiple PCs?
A: No, we don’t charge based on the usage.

Q: How do I know if service is available in my area?
A: Presently, we have coverage from Harlingen to La Joya, and Edinburg to Reynosa (Mexico) refer to the map.

Q:  Can my neighbor steal my wireless Internet signal?
A: No, the signal is secure from us to you.  However, if you have a router in your home, make sure to turn on the wireless security for the router.

Q: Does TWIN provide networking and security set-up for my home or business?
A: Yes, our trained technicians will provide the best possible set-up for either commercial or residential.

Q: What are your rates for your in-house networking job?
A: Our rate is 30% less than our national competitor (Geek Squad).  Please refer to our Networking Service page for more information.

Q:  I live in an RV park.  Do you provide services within the park?
A: Yes, we are working with several local RV parks, and we provide Wi-Fi service as well as maintenance and support. Here are some of our customers.